ClearPath helps families and individuals navigate the NDIS with confidence. We're building a tool that keeps track of your information, explains how decisions work, and makes sure your voice is heard—not lost in paperwork.
The NDIS was meant to help, but for many families it's become confusing, exhausting, and frustrating. Here's what we keep hearing.
You spend hours explaining your situation, but important details get lost in forms and paperwork. What makes your needs unique often doesn't come through.
When you have multiple challenges that affect each other, the system often looks at each one separately instead of understanding how they all connect.
Every review or appeal feels like starting from scratch. You have to gather the same documents and explain everything again, even though it's all been said before.
When your plan gets approved or rejected, it's hard to understand why. Most appeals are settled privately, so there's no way to learn from what worked for others.[2]
Big changes keep getting delayed.[7] Half of service providers are losing money.[3] The whole system is under pressure, and families feel it.
When things are urgent, waiting months for answers isn't just frustrating—it can make everything harder. Support should arrive when you need it, not after.
"People with complex needs can get stuck in difficult situations that neither they nor their service providers can easily fix."[9]
— Research on NDIS support for people with complex needs
We're building a tool that keeps your information organised, helps you understand decisions, and makes sure nothing important gets lost along the way.
ClearPath keeps all the important details of your situation together, so decision-makers can see the whole picture—not just what fits on a form.
ClearPath remembers what you've already shared. When it's time for a review, your history is right there—no need to explain everything from the beginning again.
See what evidence is being considered, what's missing, and how your situation is being understood. No more guessing about what matters.
Medical reports, therapy notes, your own experiences—everything stays together and organised so you're not hunting for documents at the last minute.
ClearPath helps show how different parts of your situation affect each other—so it's easier to explain why you need the support you're asking for.
See your whole NDIS journey in one view—what's been submitted, what decisions were made, and what's coming next. No more lost paperwork.
ClearPath highlights when information is missing or unclear, so you know what else might help your case before you submit.
When your situation changes or gets harder, ClearPath helps you communicate that clearly so you can get the right support faster.
Every piece of information shows where it came from. You can always check and verify how your situation is being understood.
We're not building this alone. ClearPath is being shaped by real conversations with families, therapists, support workers, and advocates who know the system firsthand.
We're talking to families about what actually happens when they navigate the NDIS—where things go wrong, what gets lost, and what would actually help. No assumptions, just listening.
We're speaking with participants, parents, carers, therapists, support coordinators, and advocates. These conversations are private and honest—we want to understand what really happens, not just what the brochures say.
Based on what we learn, we're building ClearPath to handle real-life situations—including the messy, complicated ones that don't fit neatly into boxes.
We test ClearPath against real (but private) case examples to make sure it actually helps. If something doesn't work, we fix it before anyone relies on it.
ClearPath is a tool to help people—it's not trying to replace human judgment or make decisions for you. The goal is to give you better information, not to take control away.
We're building this based on what actually happens to families—not what's supposed to happen on paper.
This is about helping real people, not just collecting data. Your experience and expertise matter more than any system.
You should always be able to see what information is being used and why. No black boxes, no mystery decisions.
We know this touches people's lives. We're taking that seriously and building carefully, with your safety in mind.
ClearPath will only work if it reflects what families actually experience. We're listening, learning, and building this together—and your perspective matters.
Share Your StoryThe Research Group Australia is a small team working to make complicated systems easier to navigate—especially for families dealing with the NDIS.
We believe that when systems are confusing or unfair, technology can help—if it's built the right way, with the right people involved.
This project started because we saw firsthand how hard it can be to navigate the NDIS, especially for families with complex situations.
We realised that many problems aren't because people don't care—they happen because information gets lost, explanations don't translate, and history has to be repeated over and over.
What we believe: No one should miss out on support just because their situation is complicated or hard to explain.
We think good technology can help—by keeping information together, making decisions clearer, and reducing the burden on families who are already doing so much.
We're listening first, building second. ClearPath will be shaped by real families and real experiences—not by people guessing from a distance what might help.
Whether you're a parent, carer, therapist, support worker, or advocate—we'd love to hear from you.
We're building this for families like yours. Your experiences can help us create something that actually makes a difference:
We're just here to listen and learn. No sales pitch, no obligations—just an honest conversation about what would help.
We've received your message and will be in touch soon.
Prefer to reach out directly? Email us at info@research.services
Everything we've said on this website is backed up by research. Here are the sources we used.
About these sources: All our references come from Australian Government reports, university research, and disability sector publications. We're independent and not connected to any of these organisations. All statistics are from the most recent data available as of January 2026.